In the first quarter of 2023, Nigeria’s eleven power distribution companies (Discos) recorded a total of 249,683 complaints from consumers regarding service interruptions, metering, and billing issues, as revealed by the Nigerian Electricity Regulatory Commission (NERC).
The regulatory body disclosed that the DisCos successfully resolved 229,101 of these complaints, achieving a commendable resolution rate of 91.76%, surpassing the 91.38% rate recorded in the previous quarter of 2022.
The cumulative consumer complaints in 2023/Q1 were 4.44% lower than those reported in 2022/Q4, amounting to 11,595 fewer grievances.
Among the issues raised, metering, billing, and service interruption constituted the majority, contributing to over 79% of the total complaints for the quarter.
During this period, the average available generation capacity reached 4,605.72MW, with an average hourly generation of 4,334.41MWh/h.
The quarter’s total generation amounted to 9,350.23GWh from 26 grid-connected generating plants across the nation.
Comparing 2023/Q1 to 2022/Q4, the average available generation capacity experienced a growth of 2.27%, rising from 4,503.59MW to 4,605.72MW.
The enhancement was driven by improved availability in eleven of the twenty-six grid-connected power plants.
Notably, the Egbin plant exhibited substantial progress, with a remarkable 48.48% increase in available capacity, climbing from 476MW to 706MW.
However, the remaining 15 plants encountered minor declines in available capacity, with only Delta Gas showing a notable drop exceeding 10%, at -13.51%.
