*Says only 5.3m electricity consumers metered
The Nigerian Electricity Regulatory Commission (NERC) has cautioned Electricity Distribution Companies (DisCos) to refrain from connecting new customers who have not been allocated meters.
According to the information which was disclosed in a statement via its X (Twitter) handle, the commission cited the 2023 Electricity Act which “mandates it to ensure DisCos provide quality service to customers.
The Commission also emphasised that all new electricity connections must be done strictly based on metering before connection.
“All new electricity connections must be done strictly based on metering before connection.
“That is, no new customer should be connected by a DisCos without a meter first being installed at the premises.”
The commission has for some time, battled numerous complaints about estimated billing as well as default in supplying meters by DisCos from customers.
The commission has for some time, battled numerous complaints about estimated billing as well as default in supplying meters by DisCos from customers.
According to NERC’s customer enumeration data, as of March 2023, 7 million customers were unmetered. Data from the Commission further revealed that about 3 million meters were outdated and due for replacement.
The regulators’ first quarter 2023 report showed that there were 12.3 million registered customers, and just 43.3% (5.3 million) of them were metered.
The remaining 56.69% of customers, about 7 million, are unmetered and are served via estimated billing which is a major issue for the Commission. To resolve the crisis surrounding the meter issues, NERC came up with an idea – Credited Advance Payment for Metering Implementation – CAPMI.
CAPMI was created to solve the slow pace of customer metering by the DisCos, as well as resolve the complaints received from customers dissatisfied with the current estimated billing practices.
With CAPMI, customers were allowed to pay the cost of the meter into a dedicated account jointly managed by the DisCos and the meter Vendors/Installers.
The allocated meters would be installed within 45 days by a NERC accredited Vendor/Installer once the payment was confirmed.
